Note: These configurations affect only the Hotline Utilities project.
In the table below, the following color code applies:
Project setting overrides others.
All Project settings override default configuration.
E-mail notification
| Message | User who reported the issue | User who is handling the issue | Users monitoring this issue | Users who added Issue Notes | Category Owner | Any user with access level | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| viewer | reporter | updater | developer | manager | administrator | ||||||
| E-mail on Updated | |||||||||||
| E-mail on Change of Handler | |||||||||||
| E-mail on Reopened | |||||||||||
| E-mail on Deleted | |||||||||||
| E-mail on Note Added | |||||||||||
| E-mail on Sponsorship changed | |||||||||||
| E-mail on Relationship changed | |||||||||||
| E-mail when user starts monitoring | |||||||||||
| Status changes to 'new' | |||||||||||
| Status changes to 'feedback' | |||||||||||
| Status changes to 'acknowledged' | |||||||||||
| Status changes to 'confirmed' | |||||||||||
| Status changes to 'assigned' | |||||||||||
| Status changes to 'resolved' | |||||||||||
| Status changes to 'closed' | |||||||||||
